Terms and conditions - Moara Vrăjitoru

Terms and Conditions

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE USING OUR SERVICES.

Acceptance of the Terms of Use

Introduction

This document (published in electronic format at: https://moaravrajitoru.ro together with all other documents to which it refers represents what we will generically call “Terms and Conditions” or “Terms“, that is, the rules that will regulate the situation between us, as a Seller, and you, as a customer who decides to purchase a good or a service from our website.

Who are we?

Below you can also find our identification data:

Name	GREENAGRO CROP SRL
Head office	Str Mecanizatorilor, Sat Bordeasca Veche, Com. Tataranu, Bordeasca Veche, Jud. Vrancea
Trade register number:	J39/249/2012
Unique identification code	RO 30224069
Phone:	0754 221 400
Email	office@greenagro.ro

In addition to the official name above, you can also find us under the brand name MOARA VRĂJITORU – throughout this document we will refer to us as the “Organization”, “Company”, “MOARA VRĂJITORU“. We are a company that offers products and services through the website https://moaravrajitoru.ro (hereinafter referred to as the “Site”) and/or other tools made available to the Seller for accessing the services, as well as all media profiles/pages associated with this brand, including but not limited to Facebook, Instagram, Youtube and we will refer to all of them as the “Platform“).

Accessing the Platform implies unconditional acceptance of the Terms and Conditions that we will detail them below. If you do not accept these Terms, we will not be able to conclude a contract with you, meaning we will not be able to deliver the products or provide the services you request from us, including responding to any requests you may have.

Who are you?

You are a person who arrives on the Platform in search of a Product that we could offer you. At this point, you are a User of the Site. When you place an order with us on the Site, and we begin the necessary steps to honor it, you will become a Customer, because you will enter into a contractual relationship with us (through a contract concluded remotely, i.e. by electronic means).

Definitions. Purpose
Because there are already so many details and information to keep in mind, we decided to define certain terms that we will use on a regular basis, to make it easier to navigate the document. These terms are defined below:
The following capitalized terms shall have the meanings set forth below, unless otherwise expressly provided:

”Seller”	means GREENAGRO CROP S.R.L., a limited liability company, as identified in section 1.1
“Products”	means any goods (products) or services that are offered The Customer for the purpose of purchasing, for a fee, through the Platform.
“Customer”	means the individual who accesses the Platform and places an Order to purchase the Products offered for sale by the Seller. The Customer also means a legal entity that places an Order through a natural person on its behalf.
“Order”	means an order placed by the Customer through the Platform through which the Customer expresses his commitment to purchase one or more Products, under the conditions set forth in this document and/or agreed with the Seller through a means of distance communication.
“Account”	means the section of the Platform accessible to the Customer through use a, as an identification, an e-mail address and a password, which allows the Customer to submit an Order and which contains information about the Customer and the Customer’s history on the Platform (e.g., Previous Orders, tax invoices, etc.).
“Contract”	means the consensual distance agreement between the Seller and the Customer, without their simultaneous physical presence, regarding the sale, respectively purchase, of one or more Products on the Platform, by launching an Order by the Customer and its acceptance by the Seller, in compliance with the legal provisions and the terms and conditions for the online sale of the Seller’s services and products. As a rule, the Contract is concluded in Romanian.

“Platform”	means the websites owned or used by the Seller, including the pages and profiles on social networks, having the domain https://moaravrajitoru.ro and its subdomains or affiliated sites and, if subdomains thereof and using logos of the Seller, through which the Seller presents the Products offered for sale, and the Customers can choose the Products they wish to purchase, respectively pay in one of the payment methods accepted by the Seller. The Platform is also used to process and manage Orders for the delivery of Products and to record payments related to their sale. In case there is also an Application, the Platform will also include this component, where applicable.
“Specifications”	means any details regarding the characteristics of the Products as specified in the description available on their packaging and on the Platform.
“Transaction”	means the payment operation carried out by the Customer, respectively the collection by the Seller, of an amount of money as a result of the sale by the Seller, respectively the purchase by the Customer, of one or more Products.

This document establishes the terms and conditions applicable to the relationships that arise between the Seller and each Customer who uses the Platform in order to, on the occasion of or after placing an Order.
The headings are included in this document for ease of reading and structuring the document and will not affect its interpretation.
For the avoidance of doubt, in accordance with the business policy established independently and unilaterally by the Seller, the sale in the online environment (e, through the Platform) of Products commonly marketed by the Seller is made to consumers who are individuals or legal entities. If certain Products are limited to a certain category of Customers, this will be specified within the Specifications or in another visible place next to the Product (such as, for example, certain Products intended only for legal entities or only for individuals).
Aspects regarding confidentiality and the processing of personal data related to the use, in any form, of the Platform are governed by the privacy policy/information note (“Privacy Policy“), which supplements these Terms and Conditions. Please read the entire Privacy Policy here: the link to the Privacy Policy will be inserted.
The use of the Platform implies the express acceptance by any Client of these terms and conditions and the Privacy Policy, as well as other documents that have been indicated throughout these Terms.
We reserve the right to modify the Terms at any time, and their updated form will be accessible by Clients on the Platform in the “Terms and conditions” section. The relationship between the Seller and the User/Client will be governed by the form at the time of accessing the Site, respectively placing the Order.
These terms and conditions applicable to online sales are available to the Client for storage and reproduction.

Platform Policy. Main features of online sales by the Seller

In short: we must all have a correct attitude and not use the Site in ways that are contrary to the law or good morals. If we suspect that your intention is not to seek information about Products or to purchase them, we reserve the right not to we allow you to place an Order or even limit your access to the Site. The Order you place with us on the Site will be considered accepted only when we confirm this to you.

Access to the Platform for the purpose of placing an Order is permitted to any potential Customer who acts with a legitimate purpose and who intends to purchase one or more Products from us, in compliance with these terms and conditions.
By Customer we mean a legal or natural person who is: (a) at least 18 years old or (b) at least 14 years old, having received authorization from a parent/guardian/legal representative to access the Site. If you have authorized a minor to use the Site, you are responsible for their entire behavior on the Site, including any action that the minor may take. GREENAGRO CROP SRL’s rule is that it does not sell or allow access to minors, without full capacity to exercise, on the Platform. For this purpose, GREENAGRO CROP SRL reserves the right to proceed with additional checks, as well as to cancel any Order placed by a User who does not meet the age and/or full capacity to exercise condition, including the prohibition of access to the Platform.

In the event that a User who is not 18 years old and/or full capacity to exercise places an Order on the Platform, https://moaravrajitoru.ro assumes no liability.

The misuse of the Platform is strictly prohibited. Abuse is any use of the Platform in a manner that is contrary to fair trade practices, applicable law or in any other manner that would be likely to harm us or our Affiliates/Partners in any way (by “Affiliates” we mean persons from the same group of which we are a part, and by “Partners” we mean persons with whom we have a collaborative relationship).
We reserve the right to deny you access to some or all of the Platform’s functions and to restrict the processing and/or delivery of an Order if, in our reasonable opinion, there are suspicions of fraud on your part, if you engage in behavior that may harm our interests or those of our Affiliates/Partners, or if you misuse the Platform. At the same time, we reserve the right to refuse access if we have serious reasons to believe that you are not of legal age and/or do not have full legal capacity and we are not provided with evidence of authorization from a legal representative.
By using the Platform and, where applicable, registering an Order, you accept and agree to the form of remote communication (e.g., telephone or e-mail) through which we conduct our operations.
All information used to describe the Products (including, but not limited to, static or dynamic images, descriptive text, graphic or video presentations) does not impose any obligation on our part, as they have an exclusive role of presentation and information. We will take all reasonable care to ensure the accuracy of the information regarding prices, Products and their Specifications presented on the Platform.
If prices or any other details regarding the Product Specifications have been displayed incorrectly on the Platform, for any reason, and you have placed an Order, we will inform you by email or other agreed means of communication, as soon as possible about such error.
We may publish on the Platform information about Products and/or promotions that we have, either ours or those of our Affiliates/Partners, for a certain period of time and within the limit of available stock. Please note that there may be situations in which we will not be able to display the stock or update the data in real time, but we will inform you before confirming the Order, and you will be able to decide whether or not to accept the new conditions.
Products that are the subject of sale within a promotion or campaign of any type will also be subject to the terms and conditions applicable to that campaign or promotion, which we will inform you of.
Any promotions presented on the Platform are valid for the stated period. If no period is indicated for the promotion to run, they will be valid within the limits of available stocks/spaces.
The notification received by you by e-mail after placing the Order regarding the receipt of that Order has an informational role and does not represent our acceptance of the Order. The Order is considered accepted by us at the latest upon delivery, respectively the provision in electronic format, of the Products ordered by you. If you have already made the Payment for that Order and we will not accept, we will refund the transferred amounts.
For justified reasons (including, but not limited to, the lack of stock of some Products), we reserve the right to modify the type or quantity of Products in the Order. In such a situation, we will immediately notify you of the modification, and you will be able to accept or refuse the modification of the Order. If you refuse, the Order is considered cancelled and the parties will be restored to the situation prior to the issuance of the Order (including by refunding by us of any amounts collected, as applicable) and without us having any liability to you.
The Order is accepted and the Contract is considered concluded between us and you, when you receive a shipping notification (by phone call/SMS/email/push notification or other means) of the Products in the Order (when we are talking about physical, tangible goods), when we start providing the Services, when we provide you with a download link or an email to access the Product or as indicated in the Specifications.
Please note that this document (together with all other documents to which we refer, as well as any other subsequent agreements between us and you regarding the Order, regardless of whether they are made in writing, on electronic media or on a physical medium) forms part of the Contract. physical).
You can generally contact us at the e-mail address in the “Contact” section of the Platform for any questions or problems you may have regarding the Order, including to identify and correct any errors that occur when entering data. Depending on the technical developments of the Site or the Application, you may also have other methods of communication with us at your disposal (such as online chat, communication from your Customer account, social networks, etc.), which we will inform you of. However, if you do not tell us about these aspects before issuing the notification or starting the provision of the Services, these changes will only be possible in exceptional cases, which do not involve a disproportionate effort on our part and which are legally valid.

Orders

In short:we explain to you how you can place an order for a Product, how we process orders, what our and your rights and obligations are, when we consider an order completed and how you must proceed to make the Payment.

You will be able to place an Order through one of the methods indicated on the Site, such as: through the Platform, online by e-mail, by telephone, through the online messenger box on the Site, through a comment or message on social networks (for example, Instagram, Facebook,) or through communication applications such as Facebook Messenger.
You will be able to place an Order, consisting of one or more Products, through the Platform, with or without prior registration of an account, by adding the desired Products to the shopping cart. In the event that the Products need to be modified according to specifications, you will have to choose one of the options, if available, or send us certain additional information at the time of placing the Order. If you fail to do so, we reserve the right to no longer be able to make any further changes to the Order, especially if it would involve a disproportionate effort on our part (such as changing the delivery address, billing details or other specifications that can be adapted).
If you wish not to create an Account in the dedicated section of the Platform for placing orders, one of our operators will contact you to help you place the order and will complete the necessary information for you, as you will communicate to them. Please note that in this procedure you give your express consent to the processing of your personal data, and any inaccuracy or inconsistency with reality will be your responsibility, as if you had completed the respective data yourself. In certain cases, telephone calls may be recorded, based on our legitimate interest in having proof and a clear record of Orders placed in a manner other than through the Site and to assist us with that information in the event of a problem between us.
You will be able to create an Account in the dedicated section of the Platform, according to the instructions existing on the Platform at that time (such as with an email address and password, identification with a social network account such as Facebook/Google or other available method). If you create an Account, you will be able to manage the Orders placed on the Platform more efficiently, having the possibility to view in the Account information about to Previous Orders, tax invoices, guarantees, etc.
Orders can be placed at any time, but as a rule will only be processed on business days, between 8 am and 5 pm. Any Order placed on a Saturday, Sunday or any day declared by law to be a legal holiday will be processed on the next business day. In the case of Products delivered electronically, it is possible that processing will occur automatically and the Product will be delivered immediately after the Transaction is completed, usually depending on the payment method chosen.
We reserve the right to validate Orders before honoring them and we will contact you by phone, email or other available method, and you expressly declare that you accept this right of ours.
Adding a Product to the shopping cart, in the absence of completion of the Order, does not lead to the registration of an Order and implicitly not to the automatic reservation of the Product added to the shopping cart but unpaid.
The Order will be considered completed by you paying in full the price of the Products in the Order, through one of the payment methods accepted by us as expressly indicated on the Platform and which you can consult at the latest at the beginning of the Order formation process. If available and you choose to pay by bank transfer/payment order/internet banking, the payment will be considered to have been received by us at the time of the actual debiting of our account indicated on the proforma/fiscal invoice. Please note that from the moment of payment by you, up to 7 days may pass until the payment can be effectively identified in our account, in which case the Payment is not considered completed. Once added to the shopping cart, a Product is available for purchase to the extent that the respective Product exists in the Seller’s stock.
By completing the Order, you confirm to us that all the data you have provided are correct, complete and true at the date of placing the Order. By placing an Order, you explicitly acknowledge that the respective Order implies your firm obligation to pay the ”total payment amount” indicated. Other changes to Orders (such as identification data, email addresses or delivery addresses will only be made if technically possible, without involving an additional cost to us).
By creating an Account or, as the case may be, completing the Order, you agree that we may contact you, by any available means, namely automated call system without human intervention, fax, email, in any situation in which it is necessary to contact you to complete and process the Order. The lack of a response from you, through one of the communication methods made available through the Platform to our requests may lead to the invalidation of the Order.
Products purchased through the Platform cannot be resold or distributed for commercial purposes, being intended for personal use, unless otherwise provided in the Specifications. As a general rule, we reserve the right to limit the purchase of Products to a maximum number of Products for each Customer, the number being independently determined by the Seller and communicated to the Customer prior to placing the order, either in the Specifications or in the general Product management policy.
We may subcontract a third party to deliver the Products that are the subject of the Order, about which we will inform you (such as at the time of completion of the Order when we tell you which courier we will use for the shipment or when we communicate the AWB data to you), without your consent being required. Also, for the provision of certain products, such as webinars, distance learning courses, etc. we may use specialized service providers in this regard (including online platforms), without your consent being required.
We may cancel an Order placed by you, with a concurrent or subsequent notification, and without such cancellation incurring any liability on our part towards you, in the following cases:

the bank that issued your card does not accept the Transaction, in the case of online payment;
our card processor with which we collaborate does not validate or invalidate the Transaction (for example, either because there are insufficient funds or for other reasons, according to the processor’s policy), in the case of online payment;
the Payment is not completed within the time indicated in the proforma invoice, in the case of payment by bank transfer/internet banking;
the data you provide us when accessing the Platform are incomplete or incorrect;
you do not confirm the Order to us when we contact you for this purpose;
we reasonably believe that by accessing the Platform and placing the Order you are pursuing an illicit purpose or one that may cause any kind of damage to us, our Affiliates or Partners;
any of the terms and conditions of this document have not been strictly complied with.

Prices. Billing. Payment

In short:to benefit from our Products, you must pay the amount indicated for them, as displayed at the time of completing the Order, through one of the available methods (card payment/bank transfer).

The prices of the Products displayed on the Platform or communicated to the Customer are expressed in Lei and may or may not include VAT according to the legislation in force, as they will be displayed on the site. Any transport or delivery fees are not included, unless this is expressly displayed at the time of completing the Order. The prices valid for the Products are those displayed on the Platform or communicated to the Customer at the time of completing an Order.
We may update the prices of the Products at any time, and such an update will replace any prices previously displayed for the respective Products.
For those Products for which we cannot indicate the price in advance and, where applicable, all additional shipping or delivery costs, we may provide you with a price calculator or we will contact you by e-mail/through the Account created for this purpose.
We will issue you an invoice for the Products purchased/delivered, your obligation being to provide us with all the information necessary according to the legislation in force for us to issue the invoice – please pay special attention when entering the data, because we will not be able to modify the data in the proforma/fiscal invoices issued. In the case of Payment by bank transfer, we will initially issue a proforma invoice, and after our account is debited with the related amount listed on this invoice, we will proceed to issue the tax invoice.
As a general rule, we will send you the invoice related to the Order for the Products sold/delivered either in material format (on paper) upon delivery of the Products, or in electronic format, by e-mail and/or in your Customer account, which we encourage you to check constantly (it is also possible that our messages will end up in the SPAM folder, so please check there as well).
In accordance with the legislation in force in Romania, when we accept payment by bank card, we will not request additional payments.
In the case of online payments, we are not and cannot be held responsible for any other cost incurred by you in addition to the price of the purchased Product including, but not limited to, bank transfer fees or currency conversion charges applied by the bank issuing the Customer’s card, if the card’s issuing currency differs from the currency in which the sale is made.

Transfer of risk and ownership of the Products

In short: after you purchase a Product from us, all risks are transferred to you.

If we personally deliver the Products to you, the risk of loss or damage to the Products is transferred to you when you or a third party designated by you, other than the carrier, takes physical possession of the Products.
If we use third parties to carry out the Delivery (such as courier services, postal services or third parties), the risk will be transferred to you when delivery of the Products to the carrier, without prejudice to your rights against him (for example, when the carrier damages your Products).
Ownership in the Products will be transferred upon delivery, after you have made the payment, to the delivery location indicated in the Order. Delivery will be deemed to have been made by your signing the transport document provided by the courier or by signing the receipt on the tax invoice or another delivery document in the case of deliveries made by the Seller.

Intellectual Property

In short:everything you see on the Site belongs to us in terms of intellectual property or we have the right to use them, and you agree not to infringe these rights and not to use anything on the Site without our consent.

The trade names, trademarks, copyrights and any other intellectual property rights registered or in the process of registration relating to Products owned or used by the Seller are and will remain the exclusive property of the Seller or, as the case may be, of the Seller’s licensors. The Customer shall have no right or claim in respect thereof.
The User/Customer shall not act in any way that could infringe and the rights provided for in art. (1) above. The User/Client undertakes not to use in his/her activity any sign or name similar or identical to the trademarks, trade names of the Products, etc., either as part of a name or in any other way.
All information available on the Platform (including, but not limited to, static or dynamic images, text, logos, symbols, commercial representations, videos, etc.) that can be viewed or accessed in any way by using an electronic device, the content of emails sent to the User/Client by the Seller, any information communicated to the User/Client (including, but not limited to, data relating to the Seller, its activity, etc.) by any means by a representative of the Seller are and remain the exclusive property of the Seller, with all rights obtained in this regard directly or indirectly reserved to the Seller (such as through licenses for use and/or publication, exclusive/non-exclusive, limited/unlimited in time, etc.). The User/Client may copy, transfer and/or use such data only for personal purposes or outside of a professional activity and only if it does not conflict with these terms and conditions.
Any other use of the content available on the Site/Platform for purposes other than those permitted by this Agreement or the terms of use that accompany it, if any, is expressly prohibited.

Advertising & commercial communications

In short:When we carry out direct marketing activities, we request your prior consent. However, there will be situations in which we will send you commercial communications based on our legitimate interest, as explained to you in the Information Notice.

You can express your consent to receive commercial communications by email [/SMS/phone calls/WhatsApp/social networks], allowing us and our collaborators to make such communications, by checking the specific option at the end of these terms and conditions or in the dedicated area of the Platform.
You can always revoke your consent regarding such commercial communications by:
- sending a written request to the email address in the “Contact” section of the Platform or by another method made available – in this case, the revocation will take effect no later than 48 (forty-eight) hours from the initiation procedure;
- unsubscribe from receiving Newsletters or commercial communications, at any time, by accessing the dedicated link found in the content of any Newsletter;
- checking the option to withdraw consent in the dedicated section on the Platform, where available.
This procedure will be mentioned in all commercial communications that we will send you.
Our newsletters and commercial communications are sent through specialized partners approved by us, with whom you agree.
Your opting out of receiving Newsletters or other commercial communications does not imply the waiver of the acceptance given for the rest of the terms and conditions regarding online sales made by the Seller and will only have effect for the future, the previous processing being considered to be legal. Please note that even after sending the revocation of consent, you may still receive commercial communications from us for a short period, until the database is completely updated or in the event of a back-up.
We reserve the right to select the persons to whom we will send Newsletters and other commercial communications, as well as to remove from the database any User or Client who has previously expressed their consent to receive Newsletters and other commercial communications, without any subsequent commitment or notification from us, and cannot be held liable for these actions.

Liability

In short: you are responsible for the Orders placed, the data provided and the way you use the Site our.

Content generated by you as a User or Customer
All content (text, photo, video, etc.) that you post through the Platform (such as product reviews or comments left on social networks), hereinafter referred to as ”Content” is the sole responsibility of the person who created such content.
Although we do not routinely monitor the content posted by Users/Customers, we reserve the right to do so and remove content that violates these Terms (or applicable law) of which we are aware, but we have no obligation to do so.
In the event that we are held liable for content posted by Users/Customers on the Platform, we reserve the right to pursue the relevant User/Customer for full compensation for the damage suffered.
Any use of or reliance on any content or materials posted through the Platform or obtained by you through the Platform is at your own risk. If we are notified by a third party that content you submit or post violates these Terms or any applicable law, either by letter or in the spirit of these Terms, we reserve the right to remove such content from the Platform without prior notice to you.
We do not encourage, endorse, represent or guarantee in any way the accuracy of the content or communications posted through the Platform, nor do we support and/or endorse the opinions expressed by Users/Customers on the Products available through the Platform, who are solely responsible for such content.
By using the Platform, you agree and accept that you may be exposed to content that may be defamatory, derogatory, inaccurate or inappropriate, or, in certain cases, that there may be postings that are misleading. We will not be liable in any way for this content, including but not limited to errors or omissions, or for any direct or indirect damages, material or moral, that have been posted, transmitted by email or social media or made in any other way public through the Products, the Platform or otherwise.
Use of the Platform
You will not use the Platform:

in any way that violates any local, national or other laws or regulations or any order of a court of any relevant jurisdiction;
for any purpose that is not permitted by these Terms;
in any way that violates the rights of any person or entity, including their copyright, trademark or other intellectual property rights or other private or contractual rights;
to distribute advertisements of any kind or post or otherwise communicate any false or misleading material or message of any kind way, including regarding competitors, potential competitors, etc.;
in any way that, intentionally or unintentionally, harasses, threatens or intimidates any other User or visitor;
in any way that, whether intentional or unintentionally, promotes or incites racism, violence, hatred or physical or moral harm of any kind;
in any way that is abusive, defamatory, inaccurate, obscene, offensive or sexually explicit;
post photos or images of another person without their permission (and if a minor, the permission of the minor’s legal guardian);
promote illegal activities or in any way that leads to the encouragement, acquisition or conduct of any illicit or criminal activity or that may cause injury, suffering or inconvenience to any person;
access, tamper with, damage or use non-public areas of the Services, the company’s computer systems, servers or equipment or our suppliers’ technical delivery systems;
access or attempt to access data of other Users of the Products/Platform or to penetrate, access, penetrate any of the security measures relating to the Products or to probe, scan or test the vulnerability of any system or network or to breach or circumvent any security or authentication measures;
in any way that, whether intentionally or unintentionally, misleads or is intended to deceive another User or visitor of the Platform;
introduce any malware, virus or other harmful software program (worm) that damages or interferes with the operation of the Products offered, including, but not limited to cancelbots, denial of service attacks, time bombs, worms, Trojan horses, viruses or any other malicious software or hardware;
interfere with or disrupt (or attempt to do so) the access of any User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail bombing the Services or writing content-creating scripts in a manner that interferes with or creates an unreasonable burden on the Services;
copy, modify or distribute the content of other Users without their consent;
for commercial purposes other than as expressly permitted in these Terms ni;
bypass measures used to prevent or restrict access to the Products;
solicit or provide illegal services;
harvest or collect information about other Users or visitors without their consent;
gain unauthorized access to the Products, the server on which the Products are stored, or any server, computer, or database connected to the Products;
forge any TCP/IP packet header or any portion of the header information in any email or posting, or in any way use the Products to send altered, misleading, or false source information;
scrape, crawl, or otherwise preserve or use the Products or any content for phishing, spamming, trolling, or any unauthorized (commercial) purpose; or
promote or support or solicit involvement in any other political, religious (recognized as organized or unorganized), cult or sect platform or cause of any kind.
- We are not liable for any damages caused to you as a User or Customer or to any third party as a result of our performance of any of our obligations under the Order, nor for damages resulting from the improper use of the Products delivered. To the extent that the limitation of liability in accordance with the above is not possible under applicable laws, we will be liable up to the value of the Products that formed the subject of the Order.
- You undertake to keep the username and password associated with the Account safe, being solely responsible in the event of their fraudulent use by a third party.
- We are not liable for any damage caused by any technical malfunctions of the Platform (g., the impossibility of accessing any link on the Platform).

Complaints and complaints

You can generally contact us at the e-mail address in the “Contact” section of the Platform for any questions or problems you may have regarding the Products, including to identify and correct any errors that occur when entering data. Depending on the technical developments of the Platform, you may have other methods of communication with us at your disposal (such as online chat, communication from your User account, social networks, etc.), which we will inform you of. However, if you do not tell us about these aspects before issuing the notification or starting to provide the Products, these changes will only be possible in exceptional cases, which do not involve a disproportionate effort on our part and which are legally valid.
For notifications or complaints related to the Products, you have at your disposal the notification form available on the Platform or another contact method available, depending on the technical developments of the Platform. In the event that there is no section dedicated to notifications, you can follow the procedure described above.
Notifications thus received will be resolved by us within 30 (thirty) calendar days of their receipt.

Use and processing of personal data of individuals

By using the Platform, the Client understands and agrees to transmit personal data to the Seller, such data being subject to processing in accordance with and for the purposes set out in the Information Note/Privacy Policy[link], which supplements these Terms and Conditions.

Force Majeure

Neither the Seller nor the Client shall be liable for the failure to perform its contractual obligations, if such failure to perform on time and/or in a proper manner, in whole or in part, is due to a force majeure event as defined by the Romanian Civil Code.
If within 15 (fifteen) days from the date of the occurrence of the force majeure event, the respective event does not cease, either Seller or Customer will have the right to notify the other party of the full termination of the Contract without either of them being able to claim damages from the other.

Applicable law & dispute resolution

This document represents a legal contract concluded at a distance, accepted by simply checking it and is subject to Romanian law.
We will all try to resolve amicably any disputes or misunderstandings that may arise. To the extent that amicable settlement is not possible, disputes will be resolved by the competent Romanian courts in accordance with the law.
Details regarding the methods of Alternative dispute resolution options are available here:

☐TICK BOX: I hereby declare that I accept these Terms and Conditions.

☐TICK BOX: I want to receive occasional offers from the Company and its affiliates’ products and services via email/Platform.

Changes to this document

We may change this document from time to time and we will decide what is the best way to notify Users (pop-up, push notification, email, etc.). Therefore, we recommend that you access this page to always read the latest version.

This document was last updated on 20.05.2024